Frequently asked questions

Order & delivery

1. How long is the delivery time?

2. How do I track my order?

3. What do I do if I haven't received my order confirmation?

4. Can I change or cancel my order after it has been placed?

5. What payment methods do you accept?

6. Levererar ni utanför Sverige?

Exchanges & returns

7. What do I do if I have received the wrong product?

8. Is it possible to return or exchange the perfumes?

9. What do I do if a perfume bottle is broken or leaking?

Perfumes & Usage

10. Hur lång hållbarhet har era parfymer?

11. How do I best store my perfume?

12. What does it mean that a perfume needs to massage?

13. What is noseblindness and can it affect how I experience smell?

14. What is the difference between a dupe and an original perfume?

15. How do I apply perfume for best durability?

Other questions

Where do your perfumes come from?

Where are your perfumes produced?

How do I contact your customer service?

What do I do if I have more questions that are not answered here?